We understand that you may want, at times, to return an item you’ve purchased from us. We strive to make this process quick and convenient for you.

For further information on returns or to request a refund/return, please call us on +44 (0) 203 058 0500 or email us at info@MedicAnimal.com

Medicines

We regret that we can not, by law, accept returns of any medication including all flea treatments and wormers. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold.

If we made a mistake (for example if we sent you the wrong product) we will accept returns within 60 days of the order.

Other Products 

If for whatever reason you are not satisfied with any other item you have purchased from us, you may return it if you notify us within 7 working days of receiving it. The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge.  We only accept returns for products that have been purchased through us.

If your shipping address is outside the EU, we will retain the shipping fee.

If an item arrives damaged, or if your return is a result of an error on our part, we will refund or resend the item upon receipt of the damaged product within 30 days of the order.

Any return which does not meet the conditions set forth above will not be refunded or replaced.