Terms And Conditions

The sole owner and operator of this website is MedicAnimal Any reference to medicanimal.com within the statement below can reasonably be construed to be the same medicanimal.com that appears on any other part of this website, including all of its pages and extensions.

Accuracy Of Content

Every care has been taken by medicanimal.com during the preparation of the content of this website to ensure that it is accurate at the time of publication. Particular attention has been paid to the descriptions of all the products featured on the website to ensure they are accurate and to ensure that the prices quoted are correct at the time of publication. As permitted by law, Medicanimal.com reserves the right to disclaim all warranties, expressed or implied, with regard to the accuracy of the information contained within any of the products purchased from the website.

Medicanimal.com shall not be liable to any person for any loss or damage that may arise from the use, in any way, of any information that is included within any of the products that are advertised on the Medicanimal.com website. Orders are accepted only on the understanding that there are no material errors in the product descriptions and/or prices as advertised on the Medicanimal.com website. All prices displayed are inclusive of VAT where applicable.

Privacy & Data

Identity and contact details of the data controller; Fetch! Retail Limited are the data controller of your personal data. If you wish to discuss anything relating to your personal data please contact customercare@medicanimal.com in the first instance. Purpose of and legal basis for processing; When you interact or place an order with Medicanimal.com we may require certain information from you. This may include, but is not limited to, your name and address, telephone number, email address and pets details. This is either a requirement of law or to enable us to undertake the services requested from us. Recipients of the data; Information received by Medicanimal.com, is stored securely in line with our internal policy. Data is only available to, and is limited by requirement, to those who specifically require this data to undertake the following; Processing and delivery of your order, provide customer support, Process your order in an efficient manner, help prevent fraudulent transactions, ensure your pet’s medicine is correct administered in accordance to the law, open and run your account and personalise your website experience. Categories of the data being processed; Any third countries data are transferred to and safeguards that are in place; We may on occasion pass your details to 3rd parties for the purposes of; Product fulfilment (i.e. to enable couriers and postal operators to deliver your goods), Marketing, legal requests (i.e. from government bodies) or for other legitimate purposes as required. We vet all of our 3rd party suppliers and ensure that your data is safe in line with our internal policy. Period of data retention; Your data is stored securely with us and kept for a period in line with legal requirements and/or subject to your interaction with Medicanimal.com. The individuals’ rights: access, correction, withdrawal of consent, erasure and portability; You are entitled to update any of your personal information by logging into your account and manage your marketing preference by opting out of marketing emails. You can also request any information we hold about you, ask us to update any information, as us to remove your account or object to the processing of your personal information. We will do this in accordance with any relevant laws. . If you wish to discuss anything relating to your personal data please contact customercare@medicanimal.com in the first instance. Their right to lodge a complaint with the supervisory authority; You have a right to lodge a complaint with your supervisory authority if you have any concern about how we process your personal information.

Cookies

Cookies are a technology which we use to provide you with a specific customer experience. A cookie is a piece of data that Medicanimal.com sends to your internet browser, which may then be stored on your system. Should you wish you can set your internet browser to notify you when you receive a cookie or you can adjust it not accept any. Cookies deliver a better internet experience and are used by Medicanimal.com to allow you, amongst other functions, to save your log in details or store items in your shopping basket.

Security Of Accounts

As a Medicanimal.com customer, you are solely responsible for maintaining the confidentiality of your account, including the protection of your account password, as well as being solely responsible for any activities that occur through the use your account. Medicanimal.com shall not be liable to any person for any losses, damage, harm or any other harmful act that may arise as a result of any failure on your part to protect your password or your account.

Liability Exclusions

Any disclaimers and exclusions that are set out within these terms and conditions do not apply to damages that arise from death and personal injury resulting from the negligence of Medicanimal.com or any of its employees or agents. Nor do they apply to damages that arise from death and personal injury resulting from acts of fraud on the part of Medicanimal.com or any of its agents or employees. All disclaimers and exclusions shall be governed by, and be construed in accordance with Guernsey Law. Where any provision of a disclaimer or exclusion is found to be unlawful, void or for any reason unenforceable, that provision shall be deemed severable, but shall not affect the validity and enforceability of any remaining provisions.

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  • Changes To Legal Notices

    Medicanimal.com reserves the right to change its terms & conditions from time to time and advises you check the wording at regular intervals for these possible changes.

  • How We Operate

    Medicanimal operates from a registered premises at iForce House, Unit 1 Ore Lane, Midlands Logistics Park, Corby, Northamptonshire, NN18 8ET Company Number: 07823197

  • Team Overview

    Medicanimal employs suitably qualified persons (SQP’s) as below: Registered Qualified Person/Veterinary Surgeon: Hayley R-SQP: A product specialist, qualified R-SQP and general genius when it comes to recommending food, treatments and specialist supplements, Hayley is a member of our Customer Care team.

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  • Ordering Errors

    Any errors that you make with your order can be corrected providing you make the correction prior to the point at which you are asked to ‘confirm’ your order the final page of the ordering process). If you make an error in an order that is confirmed you should contact us without delay. While it may be possible for us to help you to rectify your mistake, there is no guarantee that this will happen, nor is there any assurance that we are likely to be able to rectify mistakes in confirmed orders.

  • Order Cancellations

    Under distance selling regulations, Medicanimal.com is fully conversant with your legal right to cancel an order. We will accept any item that is returned to us within 14 days (subject to certain exceptions) of receiving your order.

  • Further Legal Notices

    Further legal notices relating to and governing your use of the Medicanimal.com
website may appear on other areas of the website beyond this statement of the Terms and Conditions for using the Medicanimal.com website.

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Outside Jurisdictions

Medicanimal.com does not represent that any of the products or services referred to in the materials purchased through this website are available or appropriate for use in other jurisdictions. Anyone who chooses to access Medicanimal.com from an outside jurisdiction is responsible for complying with all the legal requirements within that location.

Law, Jurisdiction And Language

The Medicanimal.com website, together with all of the content contained therein, and all contracts that result from the usage of the Medicanimal.com website, are governed by and construed in accordance with Guernsey Law. The parties to any contract resulting from the usage of the Medicanimal.com website shall agree to submit to the exclusive jurisdiction of the courts of Guernsey. All contracts are conducted in English. These terms and conditions do not affect your statutory rights.

Adverse Reactions To A Medicinal Products

Some adverse effects are known about and these are explained in the products SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals which may only be seen when the products are used more widely.
 If you suspect that you or your pet has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form link: https://www.vmd.defra.gov.uk/adversereactionreporting

Complaints

If you have a complaint about the quality of a veterinary medicine, please contact us in the first instance for immediate assistance via our help centre However, if you feel that we haven’t resolved your complaint satisfactory, you can contact the VMD; postmaster@vmd.defra.gsi.gov.uk. 

Please note that the VMD will only consider complaints regarding veterinary medicines, not about service, delivery, costs and non‐medicinal products.